Refund policy
REFUND & RETURN POLICY
Company: HG ECOMMERCE SDN BHD Website: homegeniemy.com Email: hellohomegenie@gmail.com
Return Eligibility
Items may be returned within 7 days of delivery if they are:
- Defective or damaged upon arrival
- Incorrect item received (wrong product or variant)
Items must be unused, in original packaging, with all accessories included.
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Items damaged due to misuse
- Items without original packaging
How to Request a Return
- Email us at hellohomegenie@gmail.com with your order number and photos of the issue
- We will respond within 1–3 business days
- Ship the item back to our address upon approval
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method.
Exchange
We offer exchanges for defective or wrong items. Subject to stock availability.
Contact Us
HG ECOMMERCE SDN BHD 📧 hellohomegenie@gmail.com 🌐 homegeniemy.com